Support

Pick a suspect in the tray, then: tap a room to pin the suspect there (Place, the tool a board opens on); pick Pencil in the row under the board and tap to note the suspect as possible there; pick Mark and tap to cross a room out. A press and hold, or dragging the suspect from the tray, pins with any tool. Repeat a note or a cross to erase it. If you would rather pin only with a hold and pencil with a tap, turn on Hold to place in Settings; it is already on if you were playing before version 1.0.3. Every case has exactly one solution and never needs a guess: if you are stuck, re-read the facts, one of them rules something out.

The person who ends up alone in a room with the victim. Once every suspect is placed, the answer is on the board.

Opening a case costs one cup of coffee: a level, a retry or a free-play case. The daily case and the first tutorial levels are free, and losing or leaving a case costs nothing more. Your pot holds five cups and brews a new one every 20 minutes while it has fewer than five. Gifts can fill it past five; then it waits until you drop below five. If the pot is empty, you can wait, refill it with gold, or hold Bottomless Cup, which makes coffee unlimited.

Pinning a suspect in the wrong room costs a heart, and a case is lost after three. Every case starts again with three hearts.

Tools are hints you own: Next Lead points at the fact to use next, Check tells you whether your marks are right, Reveal places a suspect for you, and Unmask names the killer. Some players see the Chief instead, who walks through the next deduction with you. You earn some by playing and can buy more with gold. The daily case is played without tools.

Yes. Every case is on your device. Purchases and a ranked daily case need a connection; the puzzles do not.

Three boards a day, easy, medium and hard, the same for every player, one attempt each, ranked by solve time on a world board shared by iPhone and Android players. It unlocks once you are past level 10. The day turns at 00:00 UTC, which the game shows as a countdown to the next case. No tools on a daily board; the three hearts in the case still apply.

An attempt is spent the moment the board opens after START. Leaving the board, closing the app or losing all three hearts ends it as failed, and that board cannot be reopened until the next day. We cannot restore spent attempts.

Everyone who opens the world board: your detective name, your country flag and your time (or FAILED) appear among the day’s top 100 rows, and your own rank is shown to you. Choose a nickname, not your real name. Names are checked against a list of offensive words and we may change or remove one that breaks the Terms. To change or remove your name, or your rows, email us with the name and the day you played.

The daily case identifies your installation with an anonymous player id that lives on the phone, not with an account. A new installation starts with an empty record, and earlier rows stay on the board under the old name. We cannot move them across.

Open the Shop tab and tap Restore purchases. Make sure you are signed in with the same Apple ID or Google account you bought with. This brings back the Bottomless Cup subscription. Gold packs and bundles are consumed when they are delivered, so the stores cannot restore them; gold, tools and progress live on your phone.

Subscriptions are managed by the store, not inside the game. On iPhone, open Settings › your name › Subscriptions, choose Whereabouts, and tap Cancel. On Android, open the Google Play app, go to Payments & subscriptions › Subscriptions, choose Whereabouts, and tap Cancel. You keep Bottomless Cup until the end of the period you already paid for. To avoid being charged after a free trial, cancel at least 24 hours before the trial ends.

Payments go through the store, so refunds do too. On iPhone, go to reportaproblem.apple.com, sign in, and choose the purchase. On Android, use the refund request in the Google Play help centre. We cannot issue store refunds ourselves.

No. Your progress lives on your device, and deleting the app deletes it. The daily case creates an anonymous player id in the background so that your results can go on the world board; it is not tied to your name, email or phone number. Deleting the app removes it from your phone, but the results already on the world board stay on our server until you ask us to delete them (see How do I delete my data?). Beta versions of the game, which testers get by invitation, are the one exception: they ask for a name and email.

It shows no ads. We do advertise Whereabouts on Facebook and Instagram, and the game can tell Meta whether you installed it after seeing one of those ads. In most countries the game asks you first, on a consent sheet over the first case, and nothing is sent until you say yes. In the United States, Canada (outside Quebec), Japan, Australia and South Africa this ad measurement is on by default and you can switch it off in the in-game Settings. On iOS the game also asks for the system tracking permission; if you deny it, nothing is sent to Meta at all. In Türkiye both analytics and ad measurement are off altogether, with nothing to ask and nothing to switch. See the Privacy Policy for what is collected.

Open the in-game Settings. Where you were shown the consent screen you will find both switches, Analytics and Ad measurement; elsewhere you will find Ad measurement; in Türkiye there are no switches because both are already off. Switching one off stops that data leaving your device at once. On iOS the tracking permission itself lives in your device Settings under Privacy & Security › Tracking.

Open the in-game Settings and switch Reminders off, or turn notifications off for Whereabouts in your phone’s settings. Reminders are scheduled on your device only.

Whereabouts, by Late Lamp, has no accounts. Almost everything the game knows about you lives on your phone.

1. Delete the app. This removes your progress, settings, privacy choices and the daily case’s anonymous player id from your device.
2. Email support@latelamp.com with the subject “Delete my data” if you also want the records that left your phone removed. Tell us roughly when you installed the game. For your daily case rows, add your detective name and the days you played. Beta testers should write from the email they signed in with.

What is deleted on request: the anonymous analytics events and session recordings for your device, the ad-measurement records we can identify, your daily case player record and world-board rows, and, for beta testers, the roster entry and named analytics. We confirm by email, usually within two working days and always within 30 days.

What is kept: purchase records held by Apple, Google and our purchase-validation provider, for as long as tax and accounting law requires, and nothing else. Session recordings expire on their own after 30 days, and server request logs after at most 30 days, whether or not you ask.